Terms of service

TURAPAW
Website: turapaw.com
Email: nijat.turabli@gmail.com
Address: 75 Boroughbridge Road, Acomb, York, England, YO26 5ST, United Kingdom

Last updated: August 2026

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1. About TURAPAW

TURAPAW is an online pet-products store selling everyday products for dogs and cats, including apparel, accessories, home and care items, and pet enrichment products. TURAPAW operates at turapaw.com.

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2. Eligibility and Lawful Use

By using turapaw.com and placing an order, you confirm that you are of legal age in your jurisdiction and that you will use the website and its services lawfully. You agree not to upload malicious code, attempt unauthorized access, interfere with the website's operation, or misuse any part of the service.

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3. Ecommerce Platform

TURAPAW is hosted on Shopify Inc. Your use of the platform is also subject to Shopify's terms and policies.

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4. Product Information

TURAPAW aims to provide accurate product descriptions, images, pricing, and availability information. Colors and appearances may vary slightly due to screen settings and photography. TURAPAW reserves the right to correct genuine errors in product information.

All products sold by TURAPAW are everyday pet-care items intended for comfort, feeding, grooming, travel, play, enrichment, and home use. TURAPAW makes no medical, veterinary, clinical, or therapeutic claims about any product. Products are not medical devices or therapeutic instruments. Pet owners are responsible for selecting products appropriate for their pet's size, age, breed, and individual needs, and for supervising use.

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5. Pricing and Currencies

Prices are displayed in USD. Prices may change before an order is placed. Applicable taxes may apply depending on your location.

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6. Promotions and Discount Codes

TURAPAW may offer promotional discount codes, including WELCOME10 (10% off your first order) and similar offers. Promotions may have expiration dates, eligibility conditions, minimum order values, or one-use-per-customer limits. Promotional terms form part of the promotion. Changes to promotions do not affect orders already placed.

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7. Orders and Acceptance

Placing an order does not guarantee fulfillment. TURAPAW reserves the right to cancel or refuse an order due to product unavailability, pricing errors, suspected fraud, payment issues, shipping restrictions, or technical problems. If an order is cancelled by TURAPAW, a full refund will be issued.

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8. Payment

Accurate billing and payment information is required at checkout. TURAPAW accepts payment via Shopify Payments and/or PayPal. Payment method availability is not guaranteed at all times.

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9. Shipping and Delivery

Shipping is governed by our Shipping Policy, available at turapaw.com. TURAPAW currently ships within the United States only. Free Standard Shipping is available on all U.S. orders. Estimated delivery is 3–15 business days from the date your order is placed. Delivery estimates are not guaranteed dates. Actual delivery times may vary depending on your location, the carrier, and circumstances outside our control, including carrier delays, weather events, or public holidays.

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10. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, available at turapaw.com. Nothing in these Terms limits your statutory consumer rights under applicable law.

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11. Pet Safety and Appropriate Use

TURAPAW products are designed for everyday pet use. Not all products are appropriate for every animal, size, age, or breed. Pet owners are responsible for selecting, supervising, inspecting, and discontinuing use of any product as appropriate. Nothing on turapaw.com constitutes medical or veterinary advice.

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12. Statutory Consumer Rights

Nothing in these Terms limits or excludes any statutory rights you may have under applicable law in the United States. TURAPAW's voluntary commercial policies (such as the 14-day return window) are in addition to, and do not replace, any mandatory statutory rights.

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13. Accuracy of Website Information

TURAPAW reserves the right to correct genuine errors in pricing, product information, or other website content. If a pricing error is identified before fulfillment, TURAPAW may correct the price or cancel the order with a full refund.

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14. Third-Party Services

TURAPAW uses third-party services including Shopify (ecommerce platform), Shopify Payments and PayPal (payment processing), shipping and fulfillment providers, and analytics platforms. TURAPAW is not responsible for the acts or omissions of third-party service providers.

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15. Third-Party Links

turapaw.com may contain links to third-party websites. TURAPAW is not responsible for the content, practices, or privacy policies of any third-party website.

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16. Intellectual Property

The TURAPAW name, logo, and original content are protected intellectual property. Unauthorized reproduction, distribution, or commercial use is prohibited. Third-party images and content remain the property of their respective owners.

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17. Customer Reviews and User Content

By submitting a review or other content to TURAPAW, you grant TURAPAW permission to display that content on turapaw.com. Submitted content must be accurate and must not infringe the rights of any third party.

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18. Prohibited Uses

You agree not to use turapaw.com for any unlawful activity, intellectual property infringement, uploading malware, unauthorized access, harmful scraping, fraudulent orders, impersonation, or interference with the website's operation.

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19. Disclaimer

TURAPAW provides its website and products without warranties beyond those expressly stated or required by applicable law. Nothing in these Terms excludes any non-excludable rights or remedies.

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20. Limitation of Liability

To the extent permitted by applicable law, TURAPAW is not liable for indirect or consequential losses arising from the use of turapaw.com or its products. Nothing in these Terms limits any liability that cannot be excluded under applicable law.

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21. Indemnification

You agree to be responsible for any losses suffered by TURAPAW arising from your unlawful or unauthorized misuse of turapaw.com.

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22. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.

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23. Termination

TURAPAW may suspend or terminate access to turapaw.com in cases of fraud, unlawful activity, security concerns, or serious violations of these Terms.

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24. Governing Law

These Terms are governed by applicable law. Nothing in these Terms limits any mandatory consumer rights you may have under the laws of the United States.

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25. Changes to These Terms

TURAPAW may update these Terms from time to time. The current version will always be available at turapaw.com.

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26. Contact

TURAPAW
Website: turapaw.com
Email: nijat.turabli@gmail.com
Response time: within 1–2 business days