Shipping policy
Shipping Policy TURAPAW | turapaw.com | nijat.turabli@gmail.com
Last updated: August 2026
Where We Ship
TURAPAW currently ships within the United States only. We do not ship to Canada, Europe, or other international destinations at this time.
Shipping Rates
Free Standard Shipping is available on all U.S. orders. No minimum order value is required. We do not currently offer expedited or express shipping.
Estimated Delivery
Estimated delivery: 3–15 business days from the date your order is placed.
Delivery estimates are not guaranteed dates. Actual delivery times may vary depending on your location, the carrier, and circumstances outside our control, including carrier delays, weather events, public holidays, or high-demand periods.
Order Processing
Orders are typically processed within 1–3 business days. You will receive a shipping confirmation email with tracking information once your order has been dispatched, where tracking is available.
Multiple Shipments
If your order contains more than one item, products may be shipped separately and may arrive at different times. You may receive more than one tracking number.
Tracking
Where tracking is available, your tracking number will be included in your shipping confirmation email. Not all shipments include tracking. If tracking is not available for your order, we will let you know.
Delivery Address
Please ensure your delivery address is complete and accurate at checkout. TURAPAW is not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer.
Lost or Missing Packages
If your order has not arrived within the estimated delivery window, please contact us at nijat.turabli@gmail.com with your order number. We will investigate and work to resolve the issue as quickly as possible.
Damaged Packages
If your order arrives damaged, please contact us at nijat.turabli@gmail.com within 5 days of delivery. Please include your order number, a description of the damage, and clear photographs of the item and packaging. We will arrange an appropriate resolution.
Returns
Please see our Return & Refund Policy for full details on how to start a return.
Customer Support
For questions about your order or shipment, email nijat.turabli@gmail.com with your order number. We respond within 1–2 business days.
Changes to This Policy
We may update this Shipping Policy from time to time. The current version will always be available at turapaw.com.