Privacy policy

Last updated: August 2026

This Privacy Policy explains how TURAPAW ("we", "us", or "our"), operating at turapaw.com, collects, uses, and shares your personal information when you visit or make a purchase from our store.

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1. Information We Collect

Information you provide directly: name, email address, phone number, billing and shipping address, payment information (processed securely by our payment providers), order details, return and refund requests, and any communications you send us.

Information collected automatically: IP address, browser type, device type, operating system, pages visited, referring website, time spent on pages, and general location data. This information is collected through cookies and similar technologies by Shopify, Microsoft Clarity, and RealtimeStack.

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2. How We Use Your Information

We use your personal information to: process and fulfill your orders; process payments and prevent fraud; arrange shipping and delivery; handle returns, refunds, and customer support; send transactional communications (order confirmations, shipping updates); send marketing communications where you have consented or where permitted by applicable law; analyze website usage and improve our store; comply with legal obligations; and protect the security of our store and customers.

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3. Lawful Bases for Processing

For customers in jurisdictions that require a lawful basis for processing personal data, we process your personal information on the following bases:

Performance of a contract: processing your order, arranging delivery, handling returns.
Legal obligation: complying with applicable laws, tax and accounting requirements, fraud prevention.
Legitimate interests: analyzing website performance, preventing fraud, improving our services, where these interests are not overridden by your rights.
Consent: sending marketing communications where consent is required; use of non-essential cookies where required by applicable law.

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4. Cookies and Tracking Technologies

We use cookies and similar technologies for: essential store functionality (shopping cart, checkout, account login); website analytics and performance measurement (Microsoft Clarity, RealtimeStack, Shopify Analytics); fraud prevention and security; and marketing measurement where applicable.

You can control cookies through your browser settings. Where required by applicable law, we will ask for your consent before placing non-essential cookies.

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5. Sharing Your Information

We share your personal information only as necessary with:

Shopify Inc.: our ecommerce platform provider, which hosts our store, processes checkout, and provides payment, security, and analytics infrastructure. Shopify's privacy practices are described at shopify.com/legal/privacy.

Payment processors: Shopify Payments and PayPal, for secure payment processing. These providers process your payment information under their own privacy policies and security standards.

Shipping and fulfillment providers: carriers and fulfillment services used to deliver your order.

Analytics providers: Microsoft Clarity and RealtimeStack, for website usage analysis.

Marketing and advertising platforms: Meta (Instagram/Facebook) where applicable for advertising and social commerce features.

Professional advisers and legal authorities: where required by law or to protect our legal rights.

We do not sell your personal information. We do not share your personal information with third parties for their own independent marketing purposes except as described above.

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6. International Data Transfers

TURAPAW operates from the United Kingdom. Your personal information may be transferred to and processed in countries outside your own, including the United States (where Shopify and some of our service providers are based). Where such transfers occur, we rely on appropriate safeguards such as standard contractual clauses or adequacy decisions as required by applicable law.

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7. Data Retention

We retain your personal information for as long as reasonably necessary to provide our services, fulfill orders, handle returns and disputes, comply with legal and tax obligations, prevent fraud, and enforce our agreements. The specific retention period depends on the type of information and the purpose for which it is held.

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8. Security

We implement reasonable administrative and technical measures to protect your personal information. Our store is hosted on Shopify, which maintains its own security infrastructure. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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9. Your Privacy Rights

Depending on where you are located, you may have the following rights regarding your personal information:

US customers: depending on your state, you may have rights to access, correct, or delete your personal information, and to opt out of certain uses of your data. We honor applicable privacy rights where required by law.

Other jurisdictions: if you are located outside the United States and have privacy rights under applicable law, you may contact us to exercise those rights. We will respond in accordance with applicable legal requirements.

To exercise any of your privacy rights, please contact us at nijat.turabli@gmail.com. We may need to verify your identity before processing your request. Please note that some information may need to be retained to comply with legal obligations even if you request deletion.

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10. Marketing Communications

If you have opted in to marketing communications, we may send you emails about new products, promotions, and updates. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at nijat.turabli@gmail.com. Unsubscribing from marketing does not affect transactional communications related to your orders.

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11. Business Address and Contact

TURAPAW has a verified business address in the United Kingdom: 75 Boroughbridge Road, Acomb, York, England, YO26 5ST. TURAPAW currently sells and ships within the United States only. If you have any questions about how your data is handled, please contact us at nijat.turabli@gmail.com.

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12. Children's Privacy

Our store is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

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13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted at turapaw.com with the revised date. We encourage you to review this policy periodically.

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14. Contact

TURAPAW
Website: turapaw.com
Email: nijat.turabli@gmail.com
Address: 75 Boroughbridge Road, Acomb, York, England, YO26 5ST, United Kingdom