Refund policy

Return & Refund Policy
TURAPAW | turapaw.com | nijat.turabli@gmail.com

Last updated: August 2026

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1. Return Window

TURAPAW accepts return requests within 14 days of the delivery date.

To be eligible for a return, items must be:
- Unused, unworn, and unwashed
- In their original condition and packaging
- Accompanied by proof of purchase

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2. How to Start a Return

To request a return, email nijat.turabli@gmail.com with your order number and reason for return. Do not send items back before receiving written return instructions and approval from TURAPAW. Once your return is approved, we will provide the return address and next steps.

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3. Return Shipping — Change of Mind

If you are returning an item because you changed your mind, return shipping costs are your responsibility. We recommend using a tracked shipping service. TURAPAW is not responsible for items lost or damaged in return transit.

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4. Non-Returnable Items

The following items are not eligible for return:
- Items that have been used, washed, or damaged after delivery
- Opened hygiene-sensitive products
- Items marked as Final Sale at the time of purchase

Note: Final Sale designation does not affect your rights in relation to faulty, damaged, incorrect, or non-conforming goods under applicable law.

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5. Damaged, Defective, Incorrect, or Incomplete Orders

If your order arrives damaged, defective, incorrect, or incomplete, please contact us at nijat.turabli@gmail.com within 5 days of delivery. Please include:
- Your order number
- A clear description of the issue
- Photographs of the item and packaging

For verified cases, TURAPAW will arrange an appropriate resolution, which may include a replacement, refund, or price adjustment. Return shipping costs for verified damaged, defective, or incorrect items will be covered by TURAPAW.

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6. Restocking Fee

TURAPAW does not charge a restocking fee on eligible returns.

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7. Refunds

Approved refunds will be issued to your original payment method. Please allow a few business days for the refund to appear, depending on your payment provider.

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8. Statutory Consumer Rights

Nothing in this policy limits or excludes any statutory rights you may have under applicable federal or state law in the United States.

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9. Contact

Email: nijat.turabli@gmail.com
Please include your order number. We respond within 1–2 business days.